Frequently Asked Questions (FAQ) – Happer.fr
About Happer
Q: What is Happer?
Happer is a community platform dedicated to fashion, where enthusiasts (influencers, creators, curators, and members) share, discover, and buy stylish outfits or accessories through an immersive experience.
Q: On which platforms is Happer available?
Happer is available for free on iOS and Android, downloadable from the App Store and Google Play.
Q: Are there any fees to use Happer?
The use of the app is completely free. You only pay for the products you purchase.
Purchases & Functionality
Q: Can I buy items directly from the Happer app?
Yes! Browse selections from your favorite influencers, join contests, win or buy the featured items.
Q: How do Happer credits work?
You earn credits by sharing up to 2 outfits per day. These credits let you enter contests to win products at no additional cost.
Q: What if I run out of credits?
Share more outfits during the day to earn additional credits and keep trying your luck at products.
Q: How does the “Happer” button work during contests?
When the countdown ends, the last user who pressed the “Happer” button can win the displayed item. Each tap is therefore a potential chance to win.
Q: How can I check my credit balance?
Go to the “Contest” section of the app to see your available credits in real time.
Security & Privacy
Q: Is my personal information protected?
Yes, we protect your personal data with security measures compliant with GDPR standards. For more details, check our Privacy Policy.
Q: Is Happer available in every country?
Currently, Happer is available in several European countries. Check the list of supported countries in the app settings. Global expansion is in progress!
Shipping & Products
Q: How does delivery work for my purchases?
Each product is shipped directly by the partner brand. Delivery details (time, carrier, options) depend on the brand.
Q: I ordered items from multiple brands. Why are there several shipping fees on my bill?
When you order products from different partner brands, each brand applies its own shipping fees.
This means your Happer invoice may show multiple shipping fee lines, one per brand involved in your order.
You will see each line clearly at checkout for full transparency before payment.
Q: Can I receive multiple packages at the same address?
Yes, each partner brand ships individually, so packages may arrive separately at different times.
Q: Do some brands offer free shipping?
Yes, some brands may offer free shipping depending on their policy (minimum order amount, seasonal promotions, etc.). These offers are clearly displayed at checkout if they apply.
Returns, Refunds & Customer Service
Q: How do I report a problem with a product (defect, damage, non-compliance)?
Go to the dedicated customer service page or follow the link provided in your order to submit a request. The relevant service will respond quickly.
Q: What are the return or withdrawal conditions?
You have a legal 14-day period from receipt to exercise your right of withdrawal, except for certain cases (promotional items, personalized products, etc.).
Specific conditions (packaging, possible fees, return address) are defined by the partner brand and appear in your order details.
Q: How does the refund process work?
The refund is handled by each partner brand, generally within 14 to 30 days after receiving the returned product.
Payment & Billing
Q: Is payment secure?
Yes! Happer uses secure payment systems (like Stripe, PayPal, etc.), ensuring confidentiality and reliability.
Q: Can I change or cancel my order after validation?
This depends on your order status. Some orders can be modified or canceled if they haven’t yet been processed or shipped. Contact support quickly to see if it’s possible.
Q: How can I get an invoice for my purchases?
An invoice is included in your package. If you need a duplicate, contact customer support through the app or the provided address.
Assistance & Support
Q: How can I contact customer service?
You can contact Happer via the dedicated form in the app or via WhatsApp as displayed. Explain your need (return, product question, etc.) to receive quick assistance.
Q: How long does it take to get a response from support?
Our team strives to respond within 24 to 48 business hours.
Suggestions & Proposals
Q: How can I suggest a feature or partnership idea to Happer?
We love your suggestions! Go to the “Contact Us” section of the app to submit your proposals.
Q: Can I become a creator or influencer on Happer?
Yes, if you are a passionate fashion content creator, sign up via the “Become a Creator” form available in the app or on the website.
Q: How can I report a bug or inappropriate behavior?
Use the “Report a Problem” option in the app settings to help us improve your experience.
Happer Contests
Participation & How It Works
Q: How do I join Happer contests?
Simply download the app, create an account, and share your outfits. Each outfit published earns you Happer credits, which you can use to enter contests.
Q: How do Happer credits work?
- Each user can share up to 2 outfits per day.
- Each share earns credits that can be used to join contests.
- Credits are visible in your dashboard under the “Contest” section.
Q: What can I win with my credits?
Credits allow you to try to win fashion products (clothing, accessories, shoes, etc.) offered by Happer’s partner brands.
Q: How does the “Happer” button work?
When a contest is live, a countdown is displayed.
- Each time you press the “Happer” button, you spend a credit and take control of the item.
- When the countdown reaches zero, the last user who pressed the button wins the product.
It’s a suspenseful and fast-paced mechanic that gives everyone a chance to win.
Conditions & Rules
Q: Are the contests free?
Yes, contests are free. You don’t pay anything to participate, except using the credits earned in the app.
Q: How many times can I join?
You can participate as many times as you want, as long as you have credits available.
Q: Are the contests open to everyone?
Contests are open to any adult residing in one of the countries where Happer is available.
Q: What happens if two people click the “Happer” button at the same time?
The system records click order in real time. The last validated click before the countdown ends wins.
Q: Can I resell or exchange the product I win?
Prizes are intended for personal use. You can of course wear, gift, or use them as you wish, but immediate resale is not encouraged.
Prize Delivery
Q: Who ships the prizes?
Prizes are shipped directly by the partner brands.
Q: Do I have to pay shipping if I win?
No. Prize delivery is completely free for the winner. Costs are covered by the partner brand.
Q: Are delivery times the same as regular purchases?
Yes, times may vary depending on the partner brand (generally 5 to 10 business days). You’ll be notified by email or push notification.
Transparency & Fairness
Q: How can I be sure contests are fair?
Happer has set up an automated and transparent system:
- Each click is timestamped and recorded.
- The winner is automatically chosen by the algorithm when the countdown ends.
- No favoritism is possible.
Q: Where can I read the contest rules?
The official rules are available in the Contest section of the Happer app, describing participation conditions and any exclusions in detail.
